4 Key Elements to Keeping Your Customers Happy
“You can have everything you want if you will help other people get what they want,” said motivational speaker Zig Ziglar. If you’re in business, you want customers. What do your customers want? Good customer service. In fact, according to a Customer Experience Report by RightNow, 86 percent of consumers surveyed said they stopped doing […]
7 Ways to Keeping Employees Committed
If you’ve ever been married, chances are you were madly in love when you decided to become engaged. And, you probably thought that magical feeling would last a lifetime. Spoiler alert – it doesn’t. In the article “The Three Phases of Love” psychologist Daniel G. Amen explains that our bodies naturally shift out of the […]
Correcting Employee Bad Habits
Many years ago, I shared an office with a co-worker who chewed her gum voraciously. She snapped and popped it loudly all day long while I sat nearby gritting my teeth. Finally, I asked her if she could chew more quietly. She laughed and said, “People tell me all the time how annoying my gum […]
Generations at Work
Ken Beurmann is the 31-year-old CEO of Terrio Physical Therapy & Fitness. As such, he is a Millennial who manages Millennials (as well as Baby Boomers and Gen Xers). Therefore, he’s in a unique position to help people understand what makes this generation tick and how to get the best from them at work. Millennials […]
2017 Training Calendar Available!
Our 2017 Training Calendar is here! With 40 weeks worth of webinars and workshops (and adding!) you’re sure to find something. Remember, all PEO and ASO clients receive complimentary training. Please contact your CEM for your client code before registering. You can register online at www.worklogichr.com/training
9 Ways to Help Employees Feel Connected in the Workplace
Employees who feel connected to their employer, supervisors, and co-workers perform better than those who don’t. Here’s how to help them feel connected: Taking these actions isn’t just for the benefit of employees. Indeed, moments of connection positively impact everyone who is sharing them. Mother Teresa said, “Work without love is slavery.” If you’ve ever […]
6 Ways to Effectively Respond to an Angry Customer
1. Listen actively. Let the angry customer tell his/her story without interruption, focus on the customer (don’t look at your watch, phone, computer, or other people), and ensure your facial expression, body language, and tone of voice demonstrates that you understand that the customer is upset. This doesn’t mean you have to get upset too – […]
Employers and Supervisors Cannot Look the Other Way
Balmeet Singh was allegedly accosted because of his race or religion outside of a Bakersfield restaurant on September 30 and dozens of people reportedly witnessed it and did nothing about it. In her article “Why Don’t We Help? Less is More, at Least When It Comes to Bystanders,” Melissa Burkley Ph.D. said people have a […]
Employees need to do the Math
I can write a decent sentence, but I’m lousy at math. Does that mean I can successfully sue my employer because, in order to ensure that I’ve been paid properly, I’m required to perform simple addition? According to a recent court case, the answer is a resounding “no.” Employee Isaias Hernandez filed a class action […]
Daring can be Dangerous to Employment Status
If you’re going to dare someone to do something, you don’t get to cry foul if they do it. That’s the lesson a SkinSmart Dermatology employee learned the hard way in the latest example of things that employees post on Facebook that gets them fired. While ranting about her supervisors in a Facebook group message […]
