The Myth of Multitasking
The people who stare at their laptops or phones during my workshops or presentations undoubtedly think they can effectively listen to me and use technology at the same time. After all, they’ve probably been told that multitasking is not only possible – it’s necessary. Indeed, in her article Top 10 reasons employers want to hire you on […]
6 Ways to Improve Teamwork With Your Employees
“If you want to go fast, go alone. If you want to go far, go together.” This African proverb neatly explains why you should get your employees to work as a team: individuals can go fast, but a team can go far. How do you do it? People who have been there, done that, and […]
4 Key Elements to Keeping Your Customers Happy
“You can have everything you want if you will help other people get what they want,” said motivational speaker Zig Ziglar. If you’re in business, you want customers. What do your customers want? Good customer service. In fact, according to a Customer Experience Report by RightNow, 86 percent of consumers surveyed said they stopped doing […]
3 Things You Absolutely Should Not Do On Cinco de Mayo
Cinco de Mayo is coming up and while many may think it’s Mexican Independence day it’s actually not. So if you intend to celebrate the day, which commemorates Mexico’s victory over France in the Battle of Puebla on May 5th 1862, during the French-Mexican War, do so with some sensitivity to a culture rich in history. Here are […]
Pets in the Workplace
I fell in love with Hazel the moment I saw her. It wasn’t her beautiful brown eyes, silky black hair, or pretty face that did me in. It was because Hazel is a puppy and puppies always have that effect on me. I’m certainly not unique in that respect, as most of my co-workers quickly […]
Saying “No” to Negativity
We’re all negative sometimes; negativity becomes a problem when it becomes a lifestyle. Negativity is bad for individuals because: Negativity is bad for organizations because it costs employers about $3 billion annually. Persistent negativity drains the energy out of everyone, causing a decrease in motivation, creativity, productivity, and happiness. If you want to develop lifelong […]
2017 Training Calendar Available!
Our 2017 Training Calendar is here! With 40 weeks worth of webinars and workshops (and adding!) you’re sure to find something. Remember, all PEO and ASO clients receive complimentary training. Please contact your CEM for your client code before registering. You can register online at www.worklogichr.com/training
6 Ways to Effectively Respond to an Angry Customer
1. Listen actively. Let the angry customer tell his/her story without interruption, focus on the customer (don’t look at your watch, phone, computer, or other people), and ensure your facial expression, body language, and tone of voice demonstrates that you understand that the customer is upset. This doesn’t mean you have to get upset too – […]
Saying Thanks
Thanksgiving will soon be here; therefore, here’s a bit of information about the practice of giving thanks. Throughout history humankind has celebrated the bountiful harvest with thanksgiving ceremonies. Harvest festivals and thanksgiving celebrations were held by the ancient Greeks, the Romans, the Hebrews, the Chinese, and the Egyptians. In 1621 the Plymouth colonists and the […]
Hiring Based on Appearance
“Look at that face! Would anyone vote for that? Can you imagine that, the face of our next president? I mean, she’s a woman, and I’m not s’posedta say bad things, but really folks, come on. Are we serious?” According to Rolling Stone magazine, presidential candidate Donald Trump said all of that about rival Carly […]
